Return Policies

RETURN AND REFUND POLICY

Preamble

Due to the handcrafted and unique nature of each POLÉ SOLÉ piece, and in accordance with the provisions of the French Consumer Code (articles L.221-18 and following), return conditions are governed as follows.

Article 1 – Right of withdrawal (online sales via the website)

In accordance with applicable legislation, the buyer who has placed an order via the merchant site has a period of 14 calendar days from receipt of their order to exercise their right of withdrawal, without having to provide a reason.

Procedure

Notify POLÉ SOLÉ of the decision to withdraw before the 14-day period expires, via message on Instagram or through the contact form on the site.
Return the item in its original condition (unworn, unwashed, tags intact) within 14 days following the notification. Swimwear cannot be returned or exchanged.
Return shipping costs are the responsibility of the buyer.

The refund of the price of the item (excluding initial shipping costs) will be made within 14 days from receipt of the returned package, via the same payment method used during the order.

Article 2 – Orders placed via Instagram (DM)

Sales concluded via private Instagram message constitute individual-to-individual sales or direct off-premises sales. In this context, and in accordance with applicable regulations:

The 14-day right of withdrawal applies if the transaction is carried out in a commercial context (POLÉ SOLÉ acting as a professional seller or self-employed entrepreneur).
The buyer is invited to contact POLÉ SOLÉ directly in case of doubt regarding the applicability of this right to their situation.

Outside the legal framework for withdrawal, POLÉ SOLÉ is not required to accept returns for reasons of personal preference (change of mind, wrong size, etc.). It is therefore strongly advised that the buyer verify all information (size, color, material) before finalizing their order.

Article 3 – Defective or damaged items

If an item received has a manifest manufacturing defect or was damaged during transport, the buyer must:

Contact POLÉ SOLÉ within 48 hours of receipt, via message on Instagram or email.
Provide clear photos of the defect found and the package (if applicable).

After verification, POLÉ SOLÉ will offer, depending on the case:

An exchange for another available piece,
A full or partial refund,
A repair solution if applicable.

Return shipping costs in this specific case will be covered by POLÉ SOLÉ.

Article 4 – Items not eligible for return

Items cannot be returned or refunded if they have been:

Worn, washed, or altered by the buyer,
Returned without the original tags,
Returned past the deadline without prior agreement from POLÉ SOLÉ,
Purchased during a sale or promotional period (as explicitly stated at the time of sale).